Reporting to the Manager, Client Solutions and Operations, the Learning System Administrator (LSA) supports the day to day operations of a learning management system (LMS) and the execution of the department’s learning programs and associated activities in accordance with the identified business needs. The LSA ensures that processes associated with the LMS are tested, documented, maintained and delivered to system-users. The LSA provides ongoing internal and external training and support on these procedures and is also the department lead for CRM training and process improvements. This role is key to ensuring optimal operations for the organization’s delivery of learning content and the LSA is the internal expert on the day-to-day functions of the LMS and CRM.
Generate and configure new learning activities and audiences. Test new and existing LMS system configurations and settings to ensure functionality.
Diagnose and troubleshoot system issues and work with the Manager, IT, system providers, or vendors, to resolve issues.
Discover and document business requirements for new systems or enhancements to existing systems, including LMS and CRM.
Collaborate with internal teams to identify opportunities for system enhancements and process improvements.
Create and update system policies and procedures and deliver relevant training to internal staff and provide ongoing staff support, process-improvement suggestions, troubleshooting tips, and reporting.
Provide second and third-level support to learners by troubleshooting technical issues and working with the Manager, internal teams, and learners to resolve issues.
Document and record all interactions with clients including: problem, cause, impact and resolution. Prioritize issues and escalate High Priority requests as necessary.
Qualifications, Skills and Experience:
2 year college diploma or equivalent experience; University degree in business/learning development preferred
2-3 years’ experience as a learning system administrator delivering new and updated content; experience training new system users.
Experience using or administering a learning management system or customer relationship management software (Dynamics 365 preferred).
Strong technical aptitude and curiosity.
Strong proficiency with Excel.
Experience with Articulate Storyline and SCORM standards.
Excellent communication and interpersonal skills, including the ability to build relationships with colleagues, management, suppliers, and clients.
Canadian Credit Union Association (CCUA) is the national trade association for the Canadian credit union system. Canada’s credit unions are vital competitors in the financial services industry. CCUA actively leads or participates in initiatives to build successful, competitive, and growing credit unions in Canada. Our mission is to lead and contribute to the success of credit unions through: advoc...acy and government relations; national regulatory and network compliance; professional development and education initiatives for over 28,000 credit union employees and 3,000 board members; and by building awareness of the value and importance of Canada's credit unions and caisses populaires in local communities and on the national economy.