Facilitation of School Group Visits: Direct Contact
Meets and directs multiple groups of students, teachers, and bus drivers (stepping onto bus for communications). During busy season, as many as 16 groups a day may visit.
Coordinates and communicates transportation logistics at curb
Uses radio system to report questions, emergencies, schedule alterations
Assists with moving carts filled with student lunches
Oversees group movement and monitors groups in lunchroom, in conjunction with Park Maintenance staff
Distributes program evaluations to teachers
Records daily visitation statistics and provides weekly report
Facilitation of School Group Visits: Preparation
Opens the Tsongas Industrial History Center daily
Assists with implementation of bad-weather plans through timely communications with TIHC Assistant Director for Operations (at times prior to work hours, by phone from home).
Facilitation of Special Groups
Assists with staff and teacher professional development programming
Assists with occasional visitors and groups wishing to observe programs
Conducts morning update meetings with all staff present
Maintains master program/staffing whiteboard
Promote the University’s commitment to customer service by:
Building effective partnerships with co-workers throughout the University by freely sharing appropriate information and providing assistance when needed.
Ensuring optimum service to all internal and external partners in response to all requests for service and information.
Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.
Impact of Actions
Student (and adult) comfort and safety depend in large part on decisions and recommendations made by the facilitator.
Annual visitation statistics must be accurate for reports and funding decisions.
Minimum Qualifications (Required):
Education: High school diploma or GED
Experience: Minimum 2 years’ prior experience in managing groups of youth, interacting with visitors to a site, organizing information and anticipating possible problems to ensure smooth logistics for visitors, collaborating across various workgroups.
excellent interpersonal and communication skills
able to communicate and collaborate with diverse groups (NPS Maintenance staff, museum teachers, visiting educators and students, and TIHC leadership team) to manage movement of school groups in a positive, effective way
strong dedication to customer service
organized and attentive to detail
ability to predict and troubleshoot logistical complications
ability to exercise discretion and independent judgment
Nature of position requires time outdoors in all kinds of weather and occasionally requires some work from home (phone calls) during extremely bad weather or emergency situations.
It is often necessary to help move bulky lunch carts.
Work involves a mix of routine, well-established methods and unusual or changing situations that require quick and sound judgment. The facilitator brings problems not of a routine nature to the attention of the manager.
Special Instructions to Applicants:
This is a temporary, part-time, non-benefited, non-unit position.
UMass Lowell is a public university committed to preparing our students for work in the real world? solving real problems and helping real people? by providing an affordable high-quality education.Whether you?re pursuing a career path or still searching for one, UMass Lowell is the ideal place to discover and achieve your purpose. Our campus is bursting with energy? enrollment is up, new academic ...programs are being launched, and new facilities are being acquired and are under construction. Most importantly, our students are more successful than ever thanks to highly accredited programs, our focus on experiential ?hands-on? learning, and personal attention from our accomplished and committed faculty and staff.