Human Resources, Training/Instructing, Training/Learning Executive
The Municipal Property Assessment Corporation, Learning and Development department requires two experienced Learning Solution Specialists. The successful individuals will design, develop, implement and evaluate learning initiatives, programs, and development opportunities to help employees acquire knowledge, build capabilities, and promote career advancement through programs that support high performance and professionalism of operational areas. This role will design innovative and leading-edge learning solutions to support a geographically dispersed workforce.
Design and develop training standards and strategies in consultation with client groups to support business processes, operational goals, and targets;
Conduct needs analysis to identify performance gaps and learning needs;
Define curricula: define the learning objectives, define the primary and secondary audiences, create the scope and sequence, determined the instructional methods, build the assessment component, and establish the scoring for evaluation;
Meet with people leaders from key operational areas to discuss and propose solutions to training gaps/opportunities to determine areas for improvement and requirements for high performance;
Utilize project management skills to estimate project schedules to meet business needs;
Leverage widely accepted Instructional Design methodologies – aligned to Adult Learning Principles – to establish instructionally sound solutions to meet learner and business needs.
Design solutions using a variety of delivery methods including, but not limited to:
Design, develop and maintain design plans, training proposals, recommendations, storyboards, scripts, facilitator guides, participant guides, learning plans, etc.;
Source relevant learning content from Subject Matter Experts (SMEs) and/or other appropriate sources to accurately capture processes, policies, and procedures, business and technical skills, best practices, and standards;
Author and develop content for the clear and concise delivery of information, ensuring business language has been appropriately translated for learning objectives;
Accompany employees on the job to observe activities and behaviours;
Consolidate feedback from a variety of sources, analyze feedback, present content variations to stakeholders with proposed solutions, seek agreement and address stakeholder concerns;
Use rapid development tools to move raw content into credible looking learning materials;
Run pilots to test solutions and gather incremental feedback prior to rolling out complete programs; adjust approaches based on pilot group feedback.
Maintain consistent methodologies for instructional design and a standard style guide, facilitation design standards for training materials and process maps that align with WLDS’s standards and best practices;
Liaise with other team members to post course sessions to the LMS as per course schedule;
Deliver and facilitate pilot programs and train-the-trainer sessions;
Evaluate the success of training programs against various levels of evaluation appropriate to learning outcome, investment, and requirements (immediate reaction, knowledge and skills acquisition, skills transfer and returns);
Provide expertise on MPAC’s learning and development standards and guidelines;
Actively seek to build a network of learning and development peers within the broader public, municipal, and private sectors to share best practices and leverage expertise;
Track the ROI for programs to ensure costs are efficiently balanced with benefits and outcomes of training;
Monitor external vendor schedule, delivery, logistics and communications as may be required;
Undertake other duties as assigned.
LOCATION: Head Office, Pickering Ontario
Minimum 5 years’ experience in design, developing, and evaluating learning and development programs;
Successful completion of post-secondary education or completion of post graduate courses in Instructional Design, Adult Education and or Training and Development in progress;
Background in the field of Property Assessment considered an asset;
Excellent interpersonal, motivational skills, verbal and written communication skills (including proofreading and editing);
Excellent facilitation and presentation skills to deliver programs to small and large groups (3 – 30 people);
Expertise in Microsoft Office applications including Word, Excel, Visio and PowerPoint to analyze, manipulate and present/illustrate information/data;
Progressive experience in instructional design; developing scenario based learning for a variety of different media and formats including e-learning, webinars, paper-based, classroom, and other methods of delivery;
Experience in rapid eLearning development using an authoring tools (e.g. Adobe Captivate, Articulate, Storyboard, Lectora) considered an asset;
Proven experience with adult learning principles and instructional design theories;
Visual design and layout skills to develop quality classroom materials;
Strong project management and organizational skills to multi-task on concurrent projects with competing priorities;
Ability to work collaboratively with peers within and external to the Human Resources Department;
Ability and experience to manage vendor relationships;
Completion of CHRP, CHRL or CTDP and/or CTP designation is considered an asset; and
Valid Driver’s License and ability to travel to field offices throughout Ontario as required;
Internal Number: MPAC-062-18
About Municipal Property Assessment Corporation
The Municipal Property Assessment Corporation (MPAC) is an independent, not-for-profit corporation funded by all Ontario municipalities. Our role is to accurately assess and classify all properties in Ontario, and with more than 1,700 employees in offices across the province, our assessors are trained experts in the field of property valuation. At MPAC, we know that maintaining work life balance is the key to fostering employee health, happiness and productivity. We offer generous vacation allowances, a self-funded leave program and flexible work arrangements to help ensure employees’ unique needs are met both at work and at home. For more information visit www.mpac.ca or www.aboutmyproperty.ca.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and MPAC's Accessibility Standards for Ontarians with Disabilities Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.