We are looking for an experienced design leader in the learning field. Someone whose middle name is innovation and who has an endless cache of successful creative learning solutions for B2B clients. You are an out-of-the-box thinker and know how to push the boundaries in developing engaging and effective learning solutions. Your creative solutions skills will elevate the learning experience for our Enterprise Business (EBU) clients and your natural leadership capabilities and experience will help to develop strong partnerships with our business and internal partners. You have developed high performing creative teams in the past and you will be a natural fit on the OD COE Design & Development team to lead a team of tenured instructional designers, developers, and analysts to support the Rogers Enterprise Business Unit (EBU) at Rogers.
You have previous experience as an instructional designer or developer, so you understand what it takes to push the limits and you are well versed in new technologies and trends in the learning field. You work well under pressure and can lead your team through periods of transition and change. You always look for ways to improve processes, gain efficiencies, and to showcase the incredible work your team has delivered.
At Rogers, we are serious about learning, and we’re building a world-class Design & Development team. If you enjoy working for a team-centric, fast-paced, innovative, and customer-oriented organization, this is a perfect opportunity.
Evolve the Learning experience at Rogers by recommending effective and engaging learning solutions in collaboration with EBU and OD partners related to learner development and performance
Develop a deep understanding of the EBU strategies, challenges, opportunities, and audience by meeting regularly with business partners, participating in WAMs, attending BU meetings and town halls, etc.
Ensure that design and development solutions are engaging, high-quality, audience appropriate and sustainable
Lead the development of training materials, promoting aspects of the OD COE Learning Strategy and trends in learning
Challenge status quo solutions by injecting new ways of learning including social, micro learning, mobile, JIT and more engaging ILT experiences
Identify opportunities to improve efficiencies, decrease complexity, leverage economies of scale and skill and technology, to reduce overall learning expense and improve learning solution effectiveness
Participate in the standardization and evolution of workflow processes and methodologies both within the Learning Design & Development team and within the broader OD COE organization
Monitor and manage the progress of design projects, milestone achievements and remove roadblocks to manage risks, issues, and escalations
Assign resources to projects based on skillset, capacity, and project prioritization
Lead internal initiatives in support of the OD COE Learning Strategy and departmental priorities
Evolve knowledge of best practices in learning and development solutions, industry best practices, and implementation solutions
Leverage the learning management system to measure, track and report regional training participation, impact, resource utilization and operating metrics
Report team performance and impact in a meaningful manner to internal and external audiences
Collect data and analyze trends & results to ensure continuous improvement and increase return on investment
Lead, coach, and develop a team of instructional designers, developers, and analysts
Monitor and analyze individual and team results to determine coaching priorities and opportunities, and to develop action plans to enhance performance
Establish and monitor performance benchmarks in the area of designer utilization
Demonstrated leadership experience (5 years+) managing direct reports and building a high performing instructional design function within a corporate setting
Proven success (3+ years) in developing engaging learning strategies for B2B/enterprise clients, which resulted in successful tactical implementations and supported changes of behavior, knowledge, and skills, measurable through KPIs
Experience building B2B client relationships (3+ years) with concrete examples of leadership, negotiation, and influencing skills
An impeccable reputation for integrity, accuracy, consistency, big picture orientation and business acumen
Excellent communications skills with experience interacting effectively with executive clients
Previous virtual leadership (3 years+) experience with direct reports in geographically dispersed environments
Ability to plan, prioritize and set goals in a rapidly changing, highly complex matrix environment
Strong analytical skills
A strong and effective manager and leader, with examples of capabilities to attract, mentor, retain and performance manage staff
Results oriented with outstanding ability to motivate teams and mobilize the resources to accomplish objectives
Able to effectively and constructively lead change in an organization
Demonstrated understanding of adult learning strategies
Dedicated, enthusiastic, driven and performance-oriented; possess a strong work ethic.
Excellent verbal and written communication skills
Prior experience in the telecommunications industry is preferred.
University, College and/or Post Graduate Certificate in Training and Development, preference in the area of instructional design
About Rogers Communications
At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.