Job Posting: The Performance Improvement Facilitator leads and facilitates performance improvement projects using Lean methodologies, with coaching, including Value Stream Mapping sessions, Rapid Process Improvement Workshops and Visioning events. Contributes to the development and implementation of performance improvement projects, including architectural design work, across the organization with keen attention to change management. Consults to and coaches process owners, value stream owners, operational leaders as well as front line staff. The Facilitator will be part of a team responsible for teaching and coaching administrators, clinicians and front line staff on the application of lean principles to solve organizational problems. Will also contribute to the development and execution of training and infrastructure for the Performance Improvement Office. ESSENTIAL DUTIES & RESPONSIBILITIES:
Leads and facilitates improvement events and projects, including assessment, planning, event facilitation, and follow-up/sustaining, with some coaching. Meets quality standards and the production of expected deliverables during all phases of the event and project life cycle.
Consults to and coaches process owners, value stream owners, and operational leaders in event and workshop activities, as well as front line staff on Lean process improvement tools and methods.
In concert with project sponsors and senior consultants, assesses & identifies problems and opportunities, coordinates the activities of the improvement team, identifies appropriate resources needed, develops schedule to ensure timely completion of improvement project.
Supports the development of Performance Improvement Office infrastructure, including lean "Best Practices", tools & methods for lean education and promotion of lean thinking throughout the organization.
Coaches process owners to track and report results from improvement efforts. May collect and analyze data, maintain results and assist in preparing reports to support decision-making and continuous improvement. Is able to translate data into meangful information, make conclusions, and shape work at the department level.
Provides leadership for improvement programs for departments and project team members by defining intent of programs and overseeing development deliverables to ensure project goals are met.
In concert with project sponsors and senior consultants, assesses & identifies problems and opportunities, assembles improvement team, identifies appropriate resources needed, develops schedule to ensure timely completion of improvement project.
Establishes effective working relationships & manages communications with project sponsors, project oversight group members, process owners & key stakeholders.
Serves as a mentor and coach to other Performance Improvement staff to grow their lean technical and consultating skills. May also provide training during the on-boarding stages for newly hired colleagues.
Performs other duties and responsibilities as assigned. Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring. #LI-SR1 GD-MDN
Qualification Requirements/Preferences: Education Certifications/Licensure Experience Physical Abilities Requires Bachelor's degree in Business, Health Administration or related field and demonstrated experience in healthcare industry and/or consulting, managing improvement projects or teams either in improvement projects or operations that is typically acquired with 3-6 years of related work experience and 1-2 years in a dedicated performance improvement role utilizing lean methodology. Preferred: Master's degree in Business, Health Administration or related field from an accredited college or university. Lean certification. Teaching experience. KNOWLEDGE/SKILLS REQUIREMENTS: Required:
Highly respected team player/learner and a collaborative worker. Possesses a strong desire and ability to rapidly learn and apply the principles of lean and change management.
Demonstrated skills in consulting, group process facilitation, change management & conflict resolution.
Strong communication skills (verbal, written and listening) with ability to interact effectively across the organization, especially in situations requiring instructing, persuading, negotiating, resolving conflict, consulting and advising. Must be comfortable speaking in public and to various audiences.
Skilled in teaching improvement concepts and principles to diverse audiences from senior management to frontline staff.
A demonstrated track record of successfully working with and motivating diverse work teams, preferably including physicians.
Excellent project management skills including project time, and scope.
Able to read & interpret data; translates data into meaningful information and uses data to shape work at both the department and enterprise level; possesses strong analytical and critical thinking skills.
Able to perform complex tasks, organize and prioritize multiple projects, and work under pressue to meet deadlines in a fast-paced environment.
Highly proficient in all applications of Microsoft Office, with an emphasis on Excel, Powerpoint, Visio, Word and Outlook. Preferred:
Knowledge of and experience successfully training and implementing lean tools and concepts, such as: o Structured problem solving approaches such as A3 thinking o Kaizen Events o Value Stream Mapping o Lean technical concepts such as 5S, quality, Flow, and visual systems.
Ability to coach leaders on leader standard work.
Understanding of healthcare industry & terminology. ORGANIZATIONAL EXPECTATIONS: Demonstrates behavior that supports the Cedars-Sinai Health System mission. Attends required orientation and training seminars. Meets production standards within established time requirements. Work product and performance meets quality standards. Demonstrates respect and positive interpersonal skills with patients, physicians, clients, the public, managers, and co-workers—a team player. Maintains confidentiality of patient care and business matters. Observes time, attendance, and dress code standards. Protects the safety of others and of the physical plant and equipment, following institution policies, fire, and safety and infection control regulations.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scien...tists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.