The CQI Regional Advisor will support their region through the provision of facilitation, coaching and training on the development, administration, and technical aspects of the organization's process improvement efforts. Individual will collect, organize, monitor and distribute information related to process improvement efforts. This individual will work closely with Regional and Entity leadership to surface local needs and to plan appropriate CQI responses. The CQI Regional Advisor may also be responsible for instructing classes in process improvement (CQIplus) and process improvement methodology, leading CQIplus projects, providing coaching to other CQIplus project team leaders, and assisting in identifying and monitoring outcomes using established and effectiveness measurement and visual management systems.
Lean Facilitator / Process Improvement Consultant
SSM Health has adopted Lean principles to improve end-to-end Revenue Cycle processes. Lean journey is underway using A3 methodology. Lean facilitator is integral to our process improvement efforts. The Facilitator coordinates teams of subject matter experts and coaches process owners in use of Lean tools and A3 methodology. The Lean Facilitator prioritizes concurrent tasks to ensure timely completion of assignments. The Lean Facilitator will also manage the Value Stream and Rapid Improvement Event completion plans and assists with the introduction and roll-out of improvements, standard work and visual management tools across the facilities. The Facilitator is responsible for keeping project documents complete and acts as a change agent for process owners.
The individual will be systems thinker with well-established critical thinking. The Facilitator will have high comfort level with ability to communicate at all levels of the organization. Ability to present to large groups and manage discussions is essential. Experience with data analytics and some degree of knowledge of process improvement methodologies, including Lean, is required. SSM Health will provide growth opportunity for the individual to advance in Lean skills and obtain external certifications.
Reports to: Regional Director – CQI
Interrelationships: CQI professionals throughout the System, Region and local Entities, Regional Hospital and Medical Group Presidents and leadership, regional and hospital clinicians and other employees, and a variety of external publics such as consultants, industry groups and vendors.
Primary Customers: Regional Director – Process Improvement, Regional and Entity Leadership within region, SSM employees across the system engaged in CQI activities and Patients and their families.
Direct Reports: NA
PRIMARY RESPONSIBIliTIES AND DUTIES:
1. Mission, Values and Standards of Ethical Conduct
Impart the philosophy, values, mission and vision of SSM Health Care and facilitate the integration of values in CQIplusactivities. Adopt, adhere to and support the CQIplus vision.
Adhere to the SSM Health Care Standards of Ethical Conduct, displaying, as applicable, ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities.
- Work effectively as a team member in a dynamic environment where collegiality, subsidiary and sharing responsibility is required and highly valued within a matrix organization. Promotes teamwork within and across the network by maintaining positive and productive intra-entity and intradepartmental relationships and utilizing effective problem solving skills.
2. Exceptional Service –Customer (Patient & Employees)
Support the development and strategic implementation of the Region's CQI structure and processes, including Lean, Six Sigma, Practical Problem Solving, change management, team facilitation, and innovation tools and techniques.
Assist the organization in identifying opportunities and improving processes to support the CQI principle that "patients and other customers are our first priority."
Support projects and rapid improvement events which are aligned with System, Regional and Local Entity-level priorities by serving as an internal expert on process improvement tools and techniques to support the CQI principle that "all work is part of a process."
Provide coaching to individuals and teams who are designated to lead specific improvement efforts to support the CQI principle that "quality is achieved through people."
Coaches and supports Regional and Entity leaders regarding culture transformation needed to successfully improve performance and sustainable change.
3. Exceptional Engagement – Physician/Employee
Support training delivery in CQIplus tools and methods, including Lean, Six Sigma, Practical Problem Solving and related tools and methods. Provide ideas to improve the curriculum to support the CQI principle that "quality requires continuous improvement."
- Provide post-training facilitation and support for the deployment of various Lean and Six Sigma methods, including but not limited to value stream mapping, 6S, rapid improvement events, Gemba Walks, FMEA, SPC, mistake proofing and team problem solving.
- Work with Regional and Entity employees, leaders, physicians and medical groups to identify and monitor appropriate measurements, to deploy visual management methods to communicate and track performance, and to initiate appropriate action when needed.
Prepare and present internal and external presentations to increase awareness and transfer of process improvement knowledge.
4. Exceptional Financial/Growth/Development
Understands, embraces and practices the principles of process improvement and Lean six Sigma to reduce waste and variation and increase value-added activity.
Creates and maintains data analysis used to measure effectiveness for process improvement program. Provides objective metrics and tracking systems for improvement strategies to demonstrate impact and return on investment of improvement activities to support the CQI principle that "decisions are based on facts."
Works with Regional and Entity leadership and strategic planners to identify high potential, strategic CQIplus projects that will "move the needle" in terms of patient outcomes or financial returns. Supports the initial scoping and valuation of such projects. Ensures alignment of CQIplus projects with System and Regional priorities.
All other duties as assigned by the Regional Director – CQI.
KNOWLEDGE, SKILLS AND ABIliTIES:
Understanding and willingness to align with the mission and values of SSM Health Care and the Franciscan Sisters of Mary.
Bachelor's degree in education, healthcare administration, nursing, organizational development, business, quality or related area required.
Three to five years of progressive experience leading performance improvement teams, projects or programs; Certification as Six Sigma Black Belt, Lean Sensei, or equivalent relative experience, required.
One or more years of training delivery experience.
Subject matter expert with process improvement tools and techniques with significant experience in leading teams that have accomplished sustainable process improvement and return on investment.
Ability to present effectively and engender the support and confidence of clinicians, administration, and other employees throughout SSM Health Care, and with various publics internal and external to the System. Interact routinely with senior leadership.
Highly developed communication, influencing and networking skills, including ability to write in a clear and understandable manner, present formally and informally in stand-up presentations, one on one group settings, and listen effectively.
Ability to complete initiatives effectively, manages multiple activities simultaneously, exercise good judgment with minimal direction, and remain flexible to respond to ever-changing priorities.